Ticket Reservations and Purchase Policies

This policy applies to the services and operations of Siam Show Entertainment Co., Ltd. (the “Company”), which includes the shows and websites under the names Siam Dragon Cabaret Show and Chiang Mai Cabaret Show.

By using our online ticketing service, you agree to comply with the following conditions:

Online Purchases

  • Ticket Pick Up Period: Please collect your tickets at the venue's ticket office on the show date, at least 1 hour before the show starts.
  • Conditions for Ticket Pick Up: You must present your photo ID/Passport and the actual credit/debit card used for the transaction to our staff. We reserve the right to request further documentation and may not release tickets if we have questions about your order.
  • Picking Up on Behalf of Someone: If someone else is collecting tickets for you, they must provide a copy of the confirmation email signed by you (the cardholder) and the authorized person.
  • Upgrades and Seat Changes: Tickets can only be upgraded to a higher price. To upgrade or change seats, you must present the original ticket to our staff at least 3 hours before the originally booked showtime. Exchanges to tickets of lesser value are not permitted.
  • No Refunds or Cancellations: Once payment is made, tickets cannot be refunded or cancelled.
  • Lost or Damaged Tickets: The Company will not be held liable for any loss or damage of tickets resulting from customer negligence.
  • Show Cancellations: In the event of a show cancellation, customers can receive a full refund from the ticket office upon presentation of their original ticket stub(s). No refunds will be issued without the original stubs.

Transfer Service

  • Our shared transfer service provides safe and convenient travel between hotels in downtown Chiang Mai and the theatre for 150 THB per person. Please call to make a reservation at least one day in advance to arrange this service.
  • For transfer services outside the downtown area, please contact our staff to inquire about additional charges.
  • Children under 100 cm in height may travel free of charge but must sit on a parent's lap.